1-Year Warranty • Maintenance • Care
Your Door Is Protected
from
Day One
Our 1-year limited warranty covers defects in materials and workmanship, and our maintenance programs keep your door looking its best for decades beyond.
Our Warranty
We Stand Behind Every Door That Carries Our Name
Every custom door from Entry Door Shop is backed by our 1-Year Limited Warranty, covering defects in materials and workmanship for 12 months from the date of delivery. This warranty applies to normal residential use and provides for free repair of qualifying defects, giving you confidence that your investment is protected from day one.
Our warranty covers functional defects in parts or construction that prevent your door from working properly. If something is not right with how your door was built or how its components perform under normal use, we will make it right — whether that means repairing the issue or, at our discretion, replacing the affected component with a new or refurbished unit.
We are not a faceless corporation with a warranty claims department in another state. We are your neighbors in Heathrow, and we take personal responsibility for every door.
This warranty is limited to the original purchaser and is non-transferable. Shipping and labor costs may apply depending on the specific situation. Please contact us at 407-495-8986 if you have any questions about your coverage or need to schedule a warranty service appointment. We are always here to help.
1-Year Limited Warranty
Coverage: 12 Months from Delivery
WHAT's COVERED
- Functional defects in parts or construction
- Defects preventing the door from working properly
- Materials and workmanship defects
- Free repair of qualifying defects
WHAT's NOT COVERED
- Normal wear and tear
- Cosmetic damage such as scratches
- Misuse, abuse, or neglect
- Unauthorized repairs or modifications
- Acts of God (wind damage, floods, natural disasters)
- Accidents or damage from improper use
Warranty is limited to the original purchaser and is non-transferable. Remedies include repair or replacement with a new or refurbished unit at our discretion. Shipping and labor costs may apply. Our annual maintenance program helps extend your door’s beauty well beyond the warranty period.
Care Guide
How to Care for Your Custom Entry Door
A well-maintained entry door will look beautiful and perform flawlessly for decades. Here is what we recommend to protect your investment.
Regular Cleaning
Monthly
Wipe down your door’s wood surfaces monthly with a soft, damp cloth to remove dust, pollen, and environmental debris. For glass panels, use a standard glass cleaner and a soft cloth. For wrought iron elements, a damp cloth followed by a dry cloth is all you need.
- Soft, damp cloth for wood surfaces
- Standard glass cleaner for panels
- No harsh chemicals or abrasive pads
- Never use a pressure washer
Inspect the Finish
Annually - Before Summer
At least once a year, ideally before intense summer sun, take a close look at your door’s finish. Check for areas where the polyurethane appears to be thinning, clouding, chalking, or peeling. Pay special attention to top and bottom edges and around glass panel seals.
- Check top and bottom edges closely
- Inspect where finish meets glass seals
- Call us if you spot any concerns
Protect from Standing Water
Ongoing
Ensure your door’s threshold and surrounding concrete slope away from the door to prevent standing water at the base. Water pooling at the bottom edge is one of the primary causes of finish failure and wood damage, even on doors with our six-sided finish.
- Ensure proper drainage slope at threshold
- Clear debris from door sweep area
- Don't let planters trap moisture against door
Minimize Direct Sun Exposure
Ongoing
If possible, consider shade solutions like an awning, porch roof extension, or strategically placed landscaping. Reducing direct UV exposure dramatically extends the life of your finish and reduces how often refinishing is needed. Even partial shade makes a significant difference.
- Awnings and covered porticos help greatly
- Strategic landscaping for afternoon shade
The Smart Investment
Annual Refinishing Maintenance
This is the single most important thing you can do to extend the life and beauty of your entry door. If you call us to refinish your door annually, the process is quick, easy, and affordable.
We clean the door, lightly sand the existing finish, and apply a fresh coat of UV-rated polyurethane. Your door looks refreshed and fully protected for another year. Think of it like an oil change for your car: a small regular investment that prevents much larger problems down the road.
We recommend scheduling before the intense summer sun season for maximum protection during the months when UV exposure is highest.
Annual Maintenance
$
Quick & affordable yearly service
- Clean existing finish
- Light sand for bonding
- Fresh UV polyurethane coat
- Done in a single visit
- Door stays beautiful year-round
Annual Maintenance
$$$$
Multi-day workshop process
- Temporary security barrier needed
- Doors removed to workshop
- Full strip, sand, restain ×3
- 24-hour cure cycles between coats
- Several days without your doors
When More Is Needed
Complete Door Restoration
If your door has gone several years without maintenance and the finish has deteriorated significantly, do not worry. We can still restore it. Our complete restoration process brings doors back from the brink, making them look and perform almost identically to new.
The cost and time involved in a full restoration is significantly more than annual maintenance, which is why we strongly encourage our clients to take advantage of our yearly refinishing service. But even a door that has been neglected for years can be brought back to life by our team.
We are always honest about which option is right for your situation. If restoration can save your door and save you money, we will tell you. If replacement is the better long-term investment, we will tell you that too.
1. Assessment Visit
We inspect your door at your home and provide an honest, detailed estimate for the restoration work needed.
2. Secure Your Entry
We install a temporary security barrier to fill your door opening, keeping your home safe while your doors are in our workshop.
3. Workshop Restoration
We clean, strip, and sand your doors down to fresh wood. Then we restain, wait 24 hours for curing, sand again, and repeat three times for maximum depth and quality.
4. Six-Sided Finish
Multiple coats of Helmsman UV-rated polyurethane applied to all six sides including top, bottom, and both edges for complete protection.
5. Return & Rehang
We inspect your door at your home and provide an honest, detailed estimate for the restoration work needed.
Central Florida Specific
Seasonal Care Tips
Spring
Schedule your annual refinishing appointment. Clean pollen buildup from all surfaces. Inspect weather stripping for winter wear.
Summer
Maximum UV exposure season. Ensure fresh polyurethane coat is applied. Consider shade solutions. Monitor finish on south-facing doors closely.
Fall
Clear leaves and debris from threshold area. Check drainage slope. Lubricate hinges and roller catch with silicone lubricant.
Winter
Inspect door seal and weather stripping before cool season. Check for drafts. Tighten any loose screws on hinges and hardware.
Keep It Operating Smoothly
Hardware Maintenance
Your door’s hardware is engineered for years of smooth operation, but a little maintenance goes a long way. Check your hardware every six months with these simple steps.
Lubricate hinges and the roller catch mechanism with a silicone-based lubricant — never WD-40, which attracts dirt and grime over time. Tighten any screws that may have loosened from daily use. Check your weather stripping for wear, compression, or gaps, and contact us if it needs replacement.
Inspect the door sweep at the bottom for damage or gaps that could allow air, water, or insects to enter. A well-maintained door sweep is your first line of defense against the elements and is an easy, inexpensive replacement when it wears out.
6 - Month Hardware Checklist
- Lubricate all hinges with silicone-based lubricant
- Lubricate roller catch mechanism
- Tighten all hinge screws
- Tighten handle and lock set screws
- Inspect weather stripping for wear or gaps
- Check door sweep for damage
- Test lock and deadbolt operation
- Clean iron grille hinges (if applicable)
Questions About Your Door's Care or Warranty?
Whether you need to file a warranty claim, schedule annual maintenance, or just want advice on keeping your door beautiful, we are one phone call away.